SOUTHEASTERN LIGHT
February  2003 Manager’s Comments

ONLINE BILL PAYMENT OPTION
Americans are busier than ever and are always looking to technology to assist them in accomplishing their daily tasks.  In that regard, your Cooperative is now offering an online bill payment option.  Visit our web site at www.seiec.com for more information or call our office at 1-800-833-2611 for specific details.

EDUCATION & TRAINING
Occasionally someone asks why it is necessary for Southeastern employees and board members to attend out-of-State training programs.  To answer that question, it’s important to note that it is Southeastern’s goal to employ the most competent and qualified employees available in our area.  However, the acquired technical skills of those employees must be honed to meet the specific needs of Southeastern. 

Likewise, the Cooperative’s board members (Trustees) who are elected from and by the membership, have already proven themselves successful in business, but must be educated and periodically updated on the unique structure and operation of a $98 million dollar not-for-profit corporation, which exists solely to provide high quality electric service to rural Southern Illinois.

The Cooperative’s Board of Trustees has the ultimate decision-making authority for Southeastern.   Training enables board members  to understand current concepts and issues, including issues affecting cooperatives nationwide, and address them effectively.

For example, all of Southeastern’s linemen and utility servicemen have completed at least three years of technical education, combined with an equivalent amount of on-the-job training.  In addition, most have completed training in various specialized areas such as underground cable fault detection, power quality assessment, energized line maintenance, climbing, and protective device coordination.

Our Engineering Technicians are not only schooled in line design, but also are retrained periodically to keep abreast of ever changing construction codes and government regulations.  Metering of electric energy consumption is one of the most rapidly changing segments of our industry, and there too, our employees are well versed in the latest technological applications and are on par with, or superior to any utility in the area.
 In the data processing arena, our computer services personnel are well trained in both mainframe and local area network (LAN) applications and  both types of systems are used to address the diverse informational requirements of your Cooperative. 

All of Southeastern’s forestry department employees are periodically retrained and licensed by the State of Illinois for herbicide applications, and three Cooperative employees are currently training to become certified arborists.

In a world of constant change, the education and training of Southeastern employees and board members is of the utmost importance if your Cooperative is to meet its goal of providing reliable electric service at an affordable price.   It has been our experience that education doesn’t cost---it pays. 

See you next month and as always, "We’ll keep the lights on for you."