SOUTHEASTERN LIGHT
April 2004 Manager’s Comments
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Long Distance Phone Service

A few years ago SouthEastern and five other area electric cooperatives joined together to form an alliance known as Southern Services, LLC, with the goal of providing products and services to benefit the communities we serve.

One of our most successful projects has been the introduction of low-cost long distance phone service which over 10,000 area homes and businesses now use.

Providing valuable service means much more than low price; it means providing our long distance customers with a level of service that always meets or exceeds their expectations. That’s why SouthEastern and the other electric cooperatives of Southern Illinois have entered into a new partnership for long distance and other services with TransWorld Network.

TransWorld is a service oriented organization that partners with over 100 electric cooperatives across the country to provide long distance, toll-free and calling cards at a substantially lower rate than Southern Services has offered in the past. In addition, they offer several billing and payment options, including automatic bank withdrawal and credit card billing. A summary of our new per minute rates compared to our old is as follows:

                          NEW          OLD
 
In State Calls:         4.5¢            4.9¢

Between States:       4.9¢           6.9¢

Calling Card:           9.5¢          13.9¢

In addition, we still offer a toll free number without any additional monthly charge.  Also electric cooperative members and other long distance customers, who prefer to receive an electronic bill instead of a monthly paper invoice, may select an E-Bill option with credit card payment which reduces the state-to-state rate to 4.5¢ per minute.

If you’re tired of paying too much for long distance service, just give us a call at1-877-246-5121 and a customer service representative will assist you in switching to Southern Services’ new TWN long distance program.

 
See you next month and as always, "We’ll keep the lights on for you."