comtech

August 2015

Dustin Tripp

SmartHub & Rates

SmartHub is the name of the communications tool that was implemented last year for member’s use, providing more information than ever before on your computer, smart phone or tablet.  This communication tool has been very effective for members and the latest information indicates that 4,725 cooperative members are using SmartHub in some capacity for over 5,700 accounts.  SmartHub allows members quick and easy access to perform functions including view their bill, pay their bill, schedule a future payment, review past payments, receive bill reminders, update your account and view daily and monthly electric use.

The SmartHub site can be accessed from your Cooperative’s website at www.seiec.com.  After you click on the link for SmartHub, you will see an introduction to SmartHub explaining what members can do thru the system.  Once you enter SmartHub, you will need to register and set up a secure password.  Members that have already been registered for our previous e-bill site will use the same sign on information as before.

We’re also offering a free SmartHub app, which can be downloaded for Apple® and Android® mobile devices.  Just click on the link to the Apple Store or the Android Market to begin this process or search for SmartHub at either location.  After downloading the app on your mobile device or tablet, the installation will prompt you to find your electric cooperative.  You can type in “SouthEastern Illinois Electric Cooperative” or just search through the list to find it.  Once you have registered and loaded the app, the SmartHub button will allow quick access to your account.  You can also set up features like notifications to receive alerts when your monthly bill is available, when an automatic payment has been made, and more.

SmartHub also allows your Cooperative to provide you with innovative solutions that assist you in analyzing your energy consumption.  You can view graphs of monthly and even daily energy use for your account.  This can help you evaluate your consumption patterns, compare energy use between different periods, understand your energy consumption and possibly learn ways to use your energy more efficiently.  SmartHub is a tremendous tool that provides members with many new features.  We hope you will give it a try and enjoy the convenience and innovation that it brings.

Lastly, your Cooperative just received the results of the Residential Retail Rate Study for Illinois Electric Cooperatives.  I am pleased to inform you that your Cooperative’s standard residential retail rate was ranked the 3rd lowest out of 25 Electric Cooperatives in Illinois that participated in the study.

Your Cooperative remains committed to finding new and better ways to serve its members. Your Cooperative will continue to work diligently to improve and enhance the level of service and reliability that you receive while keeping rates as affordable as possible.

See you next month and as always, "We'll keep the lights on for you."